Terms and Conditions
The terms outlined below apply to all websites operated by Oliver's Travels Ltd (formerly Simply Chateau Ltd, company number: 6631130), including, but not limited to, www.oliverstravels.com, www.simplychateau.com, www.statelyescapes.co.uk, www.simplyitaly.com & www.simplycaribe.com. The terms 'Client', 'Your' and 'You' refer to the person booking the property. 'Owner' refers to the principal, owner or representative of the property. 'Oliver's Travels' refers to Oliver's Travels Ltd.
Use of the Website
Use of this web site is subject to the following terms and conditions. If you do not agree to these conditions please stop using the website immediately. By accessing the site, you accept, without limitation or qualification, all the terms and conditions below.
Accuracy of Information & Our Liability
Every care has been taken in compiling the contents of this web site. However, all information about the properties has been provided by the advertisers and reproduced by us in good faith. 'Oliver's Travels' will not be held liable for any errors, omissions, misunderstandings or claims arising from the advertisement or any arrangement or booking made with an advertiser.
If you believe any information on the site to be inaccurate, please let us know and we will investigate and correct if necessary. However, it is your responsibility to make relevant enquiries with the owners or their agents, through the relevant link on the property page, before renting any of the properties.
Any opinions, advice, statements, services, offers, or other information or content expressed on the site are those of the owners of the properties or their agents and not ours.
We do not endorse or recommend any of the properties on our site. The information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making any decision to rent a property.
The Client acknowledges that the property is not a hotel but a private accommodation being let for self-catering holidays. The Client further accepts that the property does not have standards or categories recognised internationally, but instead reflects, in its architecture and furnishings, the local traditions and personal taste of the Owner.
Booking Terms & Cancellations
A 35% deposit is required to make a booking. This is non-refundable in any instance unless the booking is cancelled by the Owner of the property in which case a full refund will be made by the Owner. The Owner reserves the right to withdraw any booking due to circumstances arising that are beyond their control. Should the property become unavailable for the reserved dates, the Client will be notified as soon as possible and a full refund of all payments will be made. The Owner and ‘Oliver's Travels’ cannot be held liable for any additional costs incurred by the Client (such as travel). 'Oliver's Travels' recommends that the Client takes out holiday insurance to ensure against any losses incurred by an owner cancellation.
The final balance is payable 12 weeks prior to the commencement of the holiday. Once this has been paid it is non-refundable as a cancellation would not leave the Owner with sufficient time to find a substitute booking.
Please note that the price for a number of properties are calculated and quoted in Euros, and that both the deposit and balance amounts shown on booking represent the sterling equivalents. Therefore, while the deposit amount is the actual amount you will be charged, the balance amount in sterling is only a guide, and will vary upwards or downwards in line with exchange rate fluctuations between the date of booking and the balance due date.
Property specific terms and conditions for each Owner are listed under the relevant heading on each property advert page. By booking a property you agree to those terms and conditions.
When a booking is made confirmation will be sent out within 48 hours. Until the booking has been confirmed it is only a provisional booking. Your card will not be charged until you have received this confirmation.
Do not make irreversible flight or travel arrangements until you have received final confirmation of your booking.
The website contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and videos. The entire contents of the website are protected by copyright law.
You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part.
You may download information from the site for your own personal use only. You acknowledge that you do not acquire any ownership rights by downloading copyright material.
We provide hypertext links to other sites operated by other people. Using such a link means you are leaving our site and we take no responsibility for, and give no warranties, guarantees or representations in respect of these linked sites.
'Oliver's Travels' solely acts as an agent and payment gateway on behalf of all of the properties listed on its websites. 'Oliver's Travels' shall have no responsibility or liability to the Client other than for the performance of these services. A booking is made directly between the Client and the Owner of the property and is a legally binding contract. Therefore before confirming your booking you should read the terms carefully to ensure that you agree with everything contained within them. The contract for the letting of any of the properties on the websites and any other products or services advertised with the property is between You and the Owner of the property. If you make an arrangement with any of the owners or their agents, this is at Your sole risk.
If the Client is dissatisfied with the cleanliness or presentation of the property, it should be indicated to the Owner or the Owner’s representative as soon as possible so that, where possible, all issues can be promptly resolved. Oliver's Travels is able to provide the Client with the relevant Owner contact details if they do not have them.
If any issue is not resolved at the time to the satisfaction of the Client, any dispute is to be addressed to the Owner or the Owner’s representative as soon as possible. If the Client fails to notify the Owner or the Owner’s representative of any problem or dissatisfaction prior to departure from the property, it will affect the ability to investigate the complaint and impact the way that any complaint is handled.
If it is not possible to resolve the dispute during Your stay at the property then a complaint must be made in writing to the Owner within 2 weeks of departure from the property, outlining the reasons for the complaint. In the event that a full or partial refund is offered by the Owner, 'Oliver's Travels' agrees to refund the Client the equivalent proportion of their commission received from the Owner for the booking in question.
'Oliver's Travels' and the Owner shall not be held responsible for any temporary defect or stoppage in the supply of public services to the property such as water, electricity, gas, telephone or internet, or in respect of any equipment, machinery, or appliances in the property or garden, which are not caused by the Owner.
Any dispute regarding a deduction from the security deposit is to be addressed to the Owner or Owner’s representative. Oliver's Travels is not authorised to enter into any correspondence concerning the security deposit as no Oliver's Travels representative is present at the beginning or end of the holiday to assess the condition of the property. Any breakages, damage or loss caused to the property or its contents during the rental period may result in the forfeit of some or the entire security deposit.
Notwithstanding the security deposit held, the Client remains liable for the full cost of any repairs or replacements required or other losses incurred by the Owner due to accidental or negligent breakage, loss, damage or other injury to the property and/or the contents therein. The Owner has the right to deduct supplementary charges from the security deposit if the property is not vacated at the stated time or in the event of any other breach of this agreement by the Client.
Personal information provided by users of the website will be used solely by 'Oliver's Travels' or its direct affiliates, and will not be shared with any third party.
It is strongly recommended that the Client takes out a comprehensive travel insurance policy, which will include cancellation cover and full cover for the party's personal belongings as no such cover is provided by Oliver's Travels or the Owner. Accordingly, any such losses incurred are the responsibility of the Client. It is further recommended that the Client take out personal liability and accidental damage insurance for all members of the party to cover against accidental or negligent damage to the property, and protect against loss in the event of a deduction from the security deposit.